CLIENT / TDC GROUP 2014 — PROJECT / TDC SELFSERVICE — FIELDS OF ACTIVITY / UX & DESIGN — WEBSITE / WWW.TDCGROUP.DK

CLIENT / TDC GROUP 2014 — PROJECT / TDC SELFSERVICE — FIELDS OF ACTIVITY / UX & DESIGN — WEBSITE / WWW.TDCGROUP.DK

CLIENT / TDC GROUP 2014 — PROJECT / TDC SELFSERVICE — FIELDS OF ACTIVITY / UX & DESIGN — WEBSITE / WWW.TDCGROUP.DK

CLIENT / TDC GROUP 2014 — PROJECT / TDC SELFSERVICE — FIELDS OF ACTIVITY / UX & DESIGN — WEBSITE / WWW.TDCGROUP.DK

CLIENT / TDC GROUP 2014 — PROJECT / TDC SELFSERVICE — FIELDS OF ACTIVITY / UX & DESIGN — WEBSITE / WWW.TDCGROUP.DK

How do you decrease the number of calls to TDC call centers? You make an intuitive platform that gives answers just as fast as a phone call.
You need more than a user friendly website for desktop, tablet and mobile. You need to switch your focus from describing solutions to addressing real problems in a natural language. Most users don’t know what causes their problem. To fix it, you need to ask about their symptoms, like a doctor asking questions. The right questions will reveal the solution.

How do you decrease the number of calls to TDC call centers? You make an intuitive platform that gives answers just as fast as a phone call.
You need more than a user friendly website for desktop, tablet and mobile. You need to switch your focus from describing solutions to addressing real problems in a natural language. Most users don’t know what causes their problem. To fix it, you need to ask about their symptoms, like a doctor asking questions. The right questions will reveal the solution.

How do you decrease the number of calls to TDC call centers? You make an intuitive platform that gives answers just as fast as a phone call.

You need more than a user friendly website for desktop, tablet and mobile. You need to switch your focus from describing solutions to addressing real problems in a natural language. Most users don’t know what causes their problem. To fix it, you need to ask about their symptoms, like a doctor asking questions. The right questions will reveal the solution.

How do you decrease the number of calls to TDC call centers? You make an intuitive platform that gives answers just as fast as a phone call. You need more than a user friendly website for desktop, tablet and mobile. You need to switch your focus from describing solutions to addressing real problems in a natural language. Most users don’t know what causes their problem. To fix it, you need to ask about their symptoms, like a doctor asking questions. The right questions will reveal the solution.

How do you decrease the number of calls to TDC call centers? You make an intuitive platform that gives answers just as fast as a phone call. You need more than a user friendly website for desktop, tablet and mobile. You need to switch your focus from describing solutions to addressing real problems in a natural language. Most users don’t know what causes their problem. To fix it, you need to ask about their symptoms, like a doctor asking questions. The right questions will reveal the solution.

The solution lies within asking the right questions — Insight — We discovered that 5% of TDC’s content in the help section could actually solve 80% of the problems people had when calling customer service. Friction — TDC’s customers turned to the website to get the help that would fix their problem, but most users don’t know what causes their problem. Instead TDC call centers were floated with calls from customers which needed their help. Experience — A TDC customer should in a few steps be presented with the right solution to their problem.

The solution lies within asking the right questions — Insight — We discovered that 5% of TDC’s content in the help section could actually solve 80% of the problems people had when calling customer service. Friction — TDC’s customers turned to the website to get the help that would fix their problem, but most users don’t know what causes their problem. Instead TDC call centers were floated with calls from customers which needed their help. Experience — A TDC customer should in a few steps be presented with the right solution to their problem.

The solution lies within asking the right questions — Insight — We discovered that 5% of TDC’s content in the help section could actually solve 80% of the problems people had when calling customer service. Friction — TDC’s customers turned to the website to get the help that would fix their problem, but most users don’t know what causes their problem. Instead TDC call centers were floated with calls from customers which needed their help. Experience — A TDC customer should in a few steps be presented with the right solution to their problem.

The solution lies within asking the right questions — Insight — We discovered that 5% of TDC’s content in the help section could actually solve 80% of the problems people had when calling customer service. Friction — TDC’s customers turned to the website to get the help that would fix their problem, but most users don’t know what causes their problem. Instead TDC call centers were floated with calls from customers which needed their help. Experience — A TDC customer should in a few steps be presented with the right solution to their problem.

The solution lies within asking the right questions — Insight — We discovered that 5% of TDC’s content in the help section could actually solve 80% of the problems people had when calling customer service. Friction — TDC’s customers turned to the website to get the help that would fix their problem, but most users don’t know what causes their problem. Instead TDC call centers were floated with calls from customers which needed their help. Experience — A TDC customer should in a few steps be presented with the right solution to their problem.

All problems solved in three clicks — The new TDC help platform gives you the answer by asking three questions. The landing page is divided into nine product categories. Now you find your answer in just 3 steps – an entry page – a scenario page – and a solution page. - And if you did not find the solution to your problem, we make sure the customers always can get personal help!

All problems solved in three clicks — The new TDC help platform gives you the answer by asking three questions. The landing page is divided into nine product categories. Now you find your answer in just 3 steps – an entry page – a scenario page – and a solution page. - And if you did not find the solution to your problem, we make sure the customers always can get personal help!

All problems solved in three clicks — The new TDC help platform gives you the answer by asking three questions. The landing page is divided into nine product categories. Now you find your answer in just 3 steps – an entry page – a scenario page – and a solution page. - And if you did not find the solution to your problem, we make sure the customers always can get personal help!

All problems solved in three clicks — The new TDC help platform gives you the answer by asking three questions. The landing page is divided into nine product categories. Now you find your answer in just 3 steps – an entry page – a scenario page – and a solution page. - And if you did not find the solution to your problem, we make sure the customers always can get personal help!

All problems solved in three clicks — The new TDC help platform gives you the answer by asking three questions. The landing page is divided into nine product categories. Now you find your answer in just 3 steps – an entry page – a scenario page – and a solution page. - And if you did not find the solution to your problem, we make sure the customers always can get personal help!

Would you like to see the solution in mobile as well?

Would you like to see the solution in mobile as well?

Would you like to see the solution in mobile as well?

Would you like to see the solution in mobile as well?

Would you like to see the solution in mobile as well?